First I would like to comment on the overall organisation of the tour which was excellent. On leaving the shuttle bus the sign for the tour operator was clearly visible and easy to find. There were several coaches but the tour reps. were very well organised and all customers were allocated a coach number and escorted to the correct coach. The young lady who accompanied us in the coach was very helpful and explained that the tour would be in reverse order with Ancient Rome first and St. Peter's in the afternoon due to the fact that visitors are not allowed in St. Peter's on Wednesday mornings because of the religious services which take place on that day.
My next comment concerns the tour of the various sites which involved over 2 hours fast-paced walking in the hot sun with only a 15 minute break. My friend (aged 83years) and I found this extremely difficult and unexpected as, at the time of booking, your explanatory notes stated there would be no more than 600 metres of walking at any one time and it was on this basis that we booked the tour. I note that you have now updated the information on your site relating to the amount of walking involved but I consider that it still does not reflect the actual situation on the ground.
Finally, I would like to comment on the actual tour guide - (not the young lady from the tour company who was really helpful) This man was very knowledgeable. However, his commentary was extremely fast and he seemed hardly to pause for breath, leaving little chance to ask a question. All in all, we felt he was not really interested and just wanted to get the tour over with. As mentioned above, we were walking for over 2 hours, and when the tour company lady noted that my friend and I were struggling, the leader was quite rude and patronising and said the group would need to adjust the pace of the walk to that of the 2 elderly ladies in the group! In fact, he did not slow the pace.
We were really glad to get back on the coach for the visit to St. Peter's!
This part of the tour was excellent and the Vatican tour guide provided a very interesting and informative commentary.
We then met up with the tour guide at the appointed time for him to escort us back to the coach. We were a group of about 20 people with the guide at the front holding a flag. Suddenly, around 9 or 10 of us could no longer see the flag because of the huge numbers of people milling around. We walked on a little way and still could not see the flag. Some of us remained where we were whilst a small group walked back a little. One of them then returned saying he had found the group. When we met up with the rest of the group the tour guide was furious with us and actually shouted at us, saying that he didn't have eyes in the back of his head and that we had eyes in the front of our head and should have been watching the flag. What had happened was that he had turned a corner with most of the group and we hadn't seen this. We consider that, as the group leader, he should have waited at the corner of the street to ensure that all members of the group were together which is common practice for anyone who leads a group!
All in all, we were quite disappointed with the tour, principally because of the amount of walking which we didn't expect and the attitude of the group leader which we found quite appalling.. I understand that he is bound to get fed up now and again and must find it quite boring repeating the same information over and over but that is no excuse for his patronising and rude behaviour.
I would be grateful if you could convey this information to the tour operators.
This excursion was very well organised, The transport reps were waiting for us at the shuttle bus terminus and we had no delays. The young lady guide was very helpful and provided lots of useful information.We enjoyed the fact that we could explore Florence at our own pace and visit the places we really wanted to see. We didn't have a great deal of time in Pisa but long enough to get to the centre and take a few photos.
We are now back from our cruise and I just wanted to pass on the glowing comments I received from the members of my group who did the St Petersburg private tour with your Company. The feedback from them was that the tour was amazing and I think it was the highlight of the whole trip for them too. They said that their tour guide Liza was fantastic and so interesting. When they went to Peterhof Gardens, it started raining heavily and they were very impressed when they were each handed an umbrella as they left the minivan. The group asked me to make sure I passed these comments back to you so you know how good Liza (and their driver) was.
So thankyou for another great shore excursion and whenever I can I will definitely keep using your company on my tours where possible.
Have a great rest of the day.
This is by far the best publication I have ever read/used. I recommended it to my mother who is going on the same trip and she kept saying it was "marvelous". Every question we had was answered. Even the things we didn't know we wanted to know. Thank you
It was well organized and a great value for the money. Excellent choice for those who would like flexibility and do not have much time in Florence.
We really enjoyed this tour. It was very easy to find the tour outside the security gate at the Naples port. Our guide Lorena did an excellent job explaining the sights to us and our driver Francesco was fantastic at navigating the narrow roads of the Amalfi coast. There are only two things I would do to improve the tour. One would be to have more time to explore each town but I understand that is nearly impossible with the tight schedule. And two, I would have appreciated a little bit more explanation of the plan when we first got in the tour bus. We made a stop to pick up two additional passengers but no one explained to us that this would be happening so all of us in the bus were a little confused as to what was going on and why we were sitting around waiting for 15 minutes. I would certainly recommend this tour to family or friends visiting Naples in the future.
Can you pls confirm the refund for this tour we booked. The tour on the yacht was cancelled by the captain due to bad weather
Very prompt, budget, service. Just what we expected and needed.