Frequently Asked Questions (FAQs)
- When do I receive my confirmation?
You will receive an answer within 48 hours. Availability will be checked. Once your booking is confirmed, you will receive a booking confirmation.
Hotmail, Aol and various other email categorize any new email message from an unknown address as unwanted or SPAM. Please add our email address firstname.lastname@example.org to your address book.
- How can I clean up my order list in order to make new ones?
You can delete your tours by clicking on the grey dust bin icon (before booking process, on the excursion page)
- Difference between group tour and private tour?
During group tour other participants will be joining you. During private tour you travel only with your private group (no other will be joining you). Please if you book private tour choose the correct price section regarding the number of participants in your private group
- Will I receive a discount if I book 2 and more excursions?
All our prices are already the lowest possible. You can opt for an excursion package.
- What is included/excluded in tour?
Includings/excludings are clearly marked in descriptions of each tour.
- Can I customize the itinerary?
Yes. Private tours are possible to customize, also you can choose pick up/drop off time which is the best for you.
Group tours are not possible to customize. You travel with a group. Bus will depart on time without waiting for delayed customers in order to allow a smooth tour operation.
- Where can I find the bus/driver at port ?
After your booking is confirmed you receive meeting instructions via e-mail: starting time, meeting point, emergency number etc
Monday - Friday, 9am-6pm
+32498979826 - ONLY EMERGENCIES
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